Global Omnichannel CX Platform | Scalable BPO & Digital Experience Provider in Philippines
Deal ID: SNMG05
Overview
A global provider of omnichannel customer experience (CX) solutions delivering data-driven engagement, support, and optimization services for enterprise and growth-stage clients. The company combines traditional call center capabilities with advanced digital services such as conversion rate optimization, user research, and experimentation frameworks, enabling clients to enhance customer journeys and maximize lifetime value. With a workforce of ~2,000 FTEs and a strategic international delivery footprint, the platform supports a diverse client base across B2B, B2C, telecom, education, and mission-driven organizations. Its consultative, analytics-first approach differentiates it from traditional BPO providers, positioning the business at the intersection of customer support and performance marketing.
Industry: BPO / Customer Experience (CX) / Call Center
Type: Omnichannel Customer Experience Platform
Current Valuation / Asking Price: $56M
TTM Revenue: $50M
TTM EBITDA: $8M
Headcount: ~2,000 FTEs
Service Lines: CX Support, CRO, User Research, Tech Support
Geographic Reach: Global (LATAM & APAC delivery hubs)
Client Segments: B2B, B2C, Telecom, Education, Non-Profit
Operations: Scalable, process-driven, multi-service platform
Turnkey: Yes (fully staffed and operational)
Online Component: Yes (digital CX, analytics, experimentation)
Years in Business: Not specified (established platform)
Financing: Not specified
Real Estate / FF&E: Operational infrastructure included (delivery centers, equipment)**
Location: Philippines
Growth Opportunities
Expansion opportunities include scaling higher-margin digital services (CRO, analytics), deepening enterprise client relationships, and increasing automation through AI-driven CX tools. Geographic expansion and cross-selling across its global client base provide additional upside. The company is well-positioned to benefit from continued outsourcing trends and increasing demand for integrated, omnichannel customer engagement solutions.
Exit Advisor Takeaway
This asset offers a compelling blend of scale, recurring revenue, and digital upside at a reasonable 7.0x EBITDA multiple. With ~$50M in revenue and ~16% EBITDA margins (calculated), the business provides stable cash flow with opportunities to expand margins through service mix optimization. Its 2,000-person workforce, global reach, and data-driven positioning make it attractive for buyers seeking a semi-passive, scalable platform in the growing CX outsourcing and digital transformation sector.
