A well-established, high-performing KPO/BPO platform located in the Caribbean, with a proven track record of delivering premium multilingual services to a prestigious, long-standing client base.
Highlights
- Location: Caribbeanbased operations center with both nearshore and offshore capabilities.
- Team: 1,100+ employees with expansion capacity for 400 additional workstations.
- Leadership: Seasoned management with over 20 years of experience in the BPO sector.
- Languages: Services delivered in English, Spanish, and French.
Services Provided
- Tier 2+ voice support
- Backoffice processing
- Email, chat, and SMS communication
- Specialized in customer service, retention, collections, and sales
Client Portfolio
- Longstanding contracts (4–11 years)
- Bluechip clients with toptier satisfaction rankings
- #1 performance ranking for every client served
Service Distribution
- Sales: 48%
- Customer Service: 43%
- Retention: 7%
- Collections: 2%
Industry Exposure
- Human Capital
- Telecom
- Finance
- Media (Inbound & Outbound)
Financial Snapshot (CY 2025 Projections)
- Gross Profit: $11.4M
- Estimated EBITDA: $1.7M
- EBITDA Margin: ~15% with potential incremental margins over 35%
Currency: USD
Target Price / Revenue: 0.45x
Target Price / EBITDA: 5.88x
