Established in 1990, this highly successful company principally supplies and installs high quality window blinds, conservatory blinds, canopies & awnings to the domestic markets. A professional company, it employs highly trained sub contracted installers who comply with all the current British Safety Standards.
The services include a no obligation site survey including measurement and the opportunity for the customer to choose from the company’s extensive range of window blind products including:
• Roller
• Vertical Louvre
• Venetian (Aluminium)
• Wood-Slat Venetians & Verticals
• Woodweave/Pinoleum
• Pleated/Duette
• Roman
• Silhouette & Facette
• Insect Screens
A very high percentage of the business is in the lucrative conservatory and exterior shading sector – mainly canopies and awnings. Operation of all products range from simple manual operation to fully automatic.
This business has been under the current ownership since inception and has grown from strength to strength, offering flexibility in taking on work that others shy away from with no installation or order too small. The business pride themselves on offering a very high level of customer care and a first rate installation service to all customers. This service, quality and flexibility have been a key factor of this successful efficient and well-organised business, which has gained a great deal of referral business from many satisfied customers.
It has worked hard to gain an enviable reputation for both products & service, with products custom made to suit customers' requirements. Image is also extremely important, staff work in a responsible way to uphold the company's strong profile, not letting customers down and always ensuring an excellent quality control and after sales service.
Ideally positioned in a demographically wealthy and expanding location in Essex it is managed from a home office with little need for larger commercial premises. The company is extremely cost efficient, which is down to three things - products, people and attitude.
This business has earned an excellent reputation over the past 16 years for its friendly and reliable service. Staff are tidy and ensure constant communication with clients whilst striving to meet their individual needs. The business has a strong emphasis on service and always exceeds client expectations due to their personal and professional service, giving the business a definitive competitive advantage.
Customer Service:
Customer feedback is excellent, the company is all about offering first class customer service and customer care, looking after individuals and providing a fast efficient service, giving quality and safety in customer’s homes in the quickest possible time.
Quality Control:
All products comply with BSI standards, ensuring an end product of the highest quality and variety, with all products covered by manufacturers’ warranties and an installation quality guarantee from the company.
Key Strengths:
This business has built an excellent reputation and specialises in the supply and installation of high quality window blinds, conservatory blinds, canopies and awnings, mainly to the domestic markets, all in rapid time if required. It offers, and has access to, a wide range of experience and skills that can provide solutions for any requirements. The business values customers and gives an immediate response to all enquiries for no obligation estimates and advice.
Property
LocationThere are no commercial premises available with this business
Expansion potentialWith a steady increase in the building market, and continuous demand for quality products at reasonable prices, the business is well placed to expand into the market offering full products and services. A new owner could develop a new management structure and contribute fresh ideas and outside influence to build on this excellent base. The business offers huge potential for expansion, and scope to employ more staff with such demand that the business could easily be double the current size.
Competition / Market• Over 60% of new orders are repeat business from previous customers and from referrals
• Long standing relationships with associated businesses, i.e. conservatory companies/otherblind companies, produce a further large percentage of sales enquiries
• Advertising and marketing
Conversion rate of sales enquiries to orders is very high and again well above the industry average, mainly due to quality leads from previous customers/referrals.
A huge potential increase in sales leads could be generated by contacting the customer base established in 16 years of trading.
• The business has used limited advertising in the past and an immense opportunity exists to build on this business’s reputation and implement further and more assertive methods of advertising to expose the business to even greater markets. Various methods could be used in this regard, including the local press, trade shows, leaflets & brochures and the Internet.
Reasons for sellingAfter many years of happy trading the vendor now wishes to put his energy into retirement.