Substantial PC & Computer Retailer For Sale

Business description

This business was founded some 15 years ago with a generous combination of innovative insight and entrepreneurial spirit, with the current vendor taking the helm in 2007, and has grown since to become a significant enterprise with a reputation for the quality of its products, flexibility of service and reliability.

The business operates from a prime location in Central Scotland and has established itself as one of the region’s leading independent PC and computer retailers. Many current customers have been loyal to the business since the very beginning and this has been due in no small part to the business’s competitive prices, quality products, first class service and attention to detail.

The business has always believed in the pursuit of excellence, installing new technology, constantly reviewing and updating its service commitment and its methods of business, ensuring that valued customers receive the very best service and quality of product.

The business has shown itself to be resilient in the face of competitive and economic forces and has maintained strong and incremental growth over its 15 years of trading. The business is further supported by exemplary relations with key suppliers who have helped to ensure that whatever the product, service and availability is never compromised and that customers are as a result never let down. This commitment to supply chain relationships has underpinned this business’s abilities in product quality and sustained business growth.

No small part in the ability of this business to grow and sustain its profitability is due to the quality of its people. The business has a strong commitment to the development and welfare of its staff; which has contributed, alongside investment in technology, to the excellent profitability of the business and its current position as it is poised to exploit expected and significant new growth in turnover.

A key component has been customer service which is focused to a great extent on the support desk, the place where the reputation of the business can be made or lost. Understanding this has meant that the business has prioritised this area such that it represents as much a high quality showroom for its range of products as it does being point of purchase.

Customer Service:

The business manages several hundred customers in any normal week and has the systems, processes and people to ensure that both productivity and customers’ orders are satisfied. The most important aspect of customer management and satisfaction considered by the business is honesty and is responsible for the business retaining many customers and the reputation for which has led to the acquisition of many new customers.

High quality service, with flexibility, honesty, reliability and good value, every order request is important and customers always come first. The result is self evident in the business’s sustained level of repeat business.

Key Strengths:

The business is an autonomous organisation where the business owner has developed and nurtured a team capable of overseeing business operations effectively, reducing the need for constant or daily input from the vendor. This has resulted in customer relations founded on a history of trading satisfaction and not contingent upon the presence of the vendor.

The business is well established and very profitable, with a loyal and growing customer base, retaining a high level of repeat business, particularly among a number of customers returning on a regular basis and having done so for many years.
The company has earned an outstanding reputation for its professionalism, service, reliability, flexibility, efficient order fulfilment and a willingness to help.

Financial Information:

The business is being offered for sale on a going concern basis, all financial discussions will take place directly between the vendor and all interested parties under the auspices of Turner Butler.

The business is financially stable with low borrowings, low overheads, positive cash flow, high gross and high net profit and has shown consistent high growth over 10 years trading.

Sales revenue is circa £800,000 per annum with Gross profits of circa 39%.

Property information

Property:

Leasehold

Location:

The business is located in an ideal High Street, easily accessible area in Central Scotland and operates from a 2 storey retail outlet, occupying the basement and ground floor including storage capacity and administrative offices.

The premises are superbly appointed and represent the professional qualities and service the company has built its reputation upon. There is a 15 year lease on the premises with an annual rent of £22,000, reviewable every 5 years.

Business Operation

Expansion potential:

The current market for this business’s services is growing and is forecast in the near and longer term for significant growth. The business is well positioned to take maximum advantage of this growth as it occurs.

Competition / Market:

The business has used limited advertising in the past and there are excellent opportunities to increase this and market the business more aggressively to significantly increase turnover. A high proportion of the business's revenue has been due to its excellent reputation for quality and service and strong word of mouth recommendation.

Reasons for selling:

The business is for sale as a result of the vendors’ wish to follow other areas of interest.

Employees:

The business currently employs the current owner and 8 full time staff.

Other information

Support & training:

The current owner will provide all necessary training and all relevant contacts to allow continuity of trading