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This social work recruitment business, established in 2002 by the current owners, specialises in temporary social work positions throughout the UK with the primary client base being in the Midlands, North West and Yorkshire. The company supplies qualified Social Workers and Support Workers to the public, private and voluntary sectors across all aspects of the social care spectrum.
As part of its drive for providing the highest quality staff to its clients and the highest level of service to its candidates, the business takes a proactive approach to ensuring the continuing professional development of its workers. The level of training offered to its temporary workers is unique within the industry sector.
The company has a built a solid reputation for its extremely high quality service provision and the comprehensive benefits package offered to its temporary staff. As a result the business has enjoyed impressive growth since inception to become a significant enterprise based on the successful principles of integrity, honesty, service and results, together with a reputation for quality of service and reliability.
The business has all of the internal resources and expertise required to service clients with their recruitment needs and uses highly innovative methods in order to attract and retain candidates. It enjoys an extremely high candidate retention rate of around ninety percent.
The company has an impressive track record in securing preferred supplier status, through Tender, with many local authorities across the UK and currently supplies around forty local authorities.
Technology:
The company operates a leading edge recruitment database, Sage Accounts and Sage Payroll together with an in-house designed internet based timesheet recording system that has extensive functionality and enables an extremely efficient recording and reporting process.
Customer Service:
The business manages many key clients the majority of whom are in the public domain. Because of this and the nature of the work they are involved in the accuracy of information is imperative. The company has adopted very stringent compliance and quality control procedures. These procedures are backed up by the following impressive accreditations.
• ISO9001 Registered Company
• Recruitment & Employment Confederation Membership (REC)
• British Association of Social Workers Membership(BASW)
• Investors In People
The business has a reputation for achieving very high levels of client satisfaction, (evidenced by regular questionnaires) due to its first class compliance processes, appraisal process and attention to detail.
Key Strengths:
The business has extremely well established processes and procedures in place ensuring first class levels of compliance and quality. As a result, the business enjoys impressive levels of repeat business and referral, and enjoys an outstanding reputation for its professionalism, service, reliability, flexibility and efficient placements. This is illustrated by the continuing expansion of the client/candidate database. The business has an excellent mix of clients and a candidate database of 2500 workers of which 1500 are qualified social workers.
Other key strengths include the ability to develop and deploy technologies which have shown huge improvements in back office efficiency particularly in the area of weekly timesheet processing.
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