Profitable Multilingual Call Center In Spain For Sale

Business description

Multilingual Call Center with over 18 years of experience, very well positioned with national and multinational companies as loyal customers, rapidly expanding into new market segments. Company´s turnover of 14,3 MM € in 2010 and an EBITDA of 1,3 MM € equivalent to a sales margin of 9,1%. Its 2011´s sales forecast is 16,0 MM € and € Ebitda of € 1,6MM,

Company profile:

- Contact center leader in multilingual campaigns with 321 agents in 14 languages, issuing and receiving calls from and to 14 countries.
- 900 workstations placed in the best communicated areas of Madrid, Barcelona and Buenos Aires.
- Workstations equipped with the latest technologies and CRM solutions.
- Multichannel platform (phone, e-mail, fax, chat) 7 days / 24hours.
- Commitment to quality: ISO 9001:2000 Certificate.

Attractive investment:

• The company provides customized solutions for each client.
• Knowledge of the sector with a well positioned brand in Spain.
• Customer portfolio growing and expanding its base.
• Experienced Management team and skilled employee workforce.
• Flexible organizational structure that allows the company to attend many sectors.
• Potential to diversify its client portfolio.
• Low cost operation ideal for other Call Center operators interested in cross border sinergies.

Objective of Transaction:

- Seeking a strategic partner to take over a majority stake of the company. Option to sell 100% of the Company shares.
- Ideal acquisition target for international groups interested in the relocation of activities into low cost centers.


Technology:

• ACD Avaya Communication Manager v4.0 / ACD Datavoice/Dharmagest
• ACD Infinity / ACD Ip Asterisk
• 900 workstations with predictive dialling systems CentriPhone Millenium & DharmaGest
• Avaya Call Management System (CMS) v14.0
• IP/Digital terminals (4610/2420) / IVR y TTS over 90x numbers
• Digital recording of calls and SMS services
• Monitoring and evaluation of agents
• Multichannel platform (Avaya Interaction Center v7.1)
• Management for the contact : Phone, email, fax, web-chat
• Centralized point of management and consolidated reports
• Intelligent routing based on business rules
• Workflow & blending
• BackOffice processes
• The Ip technology give the company better ability to implement campaigns, and management from any terminal/location.

Property information

Real Estate:

Lease

Other information

Related documents:

• 
• Blind Teaser Call Center in Spain