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This successful, owner managed contract cleaning company was established some ten years ago by the present owner, who spotted a niche opportunity, to develop a business with a high level of personal service, and where satisfaction with existing suppliers was poor.
Many current customers have been loyal to the business since the very beginning and this has been due in no small part to the business's competitive pricing, first class service and attention to detail.
The business specialises in providing all cleaning and hygiene services within the Home Counties to the North of London
Customers are typically occupiers of offices, schools and public houses.
Customer Service
The current owner spends all of his time in liaising with the client base to ensure the highest levels of satisfaction.
Key Strengths
This business is professionally and expertly managed. The range of existing contracts covers most of the activities associated with the cleaning industry from office, leisure and educational customers.
The business has forged a reputation for providing a high standard and wide range of services to customers; much of the new business obtained in any given year comes solely from the recommendation of other clients.
Success is due to the quality and professionalism of the services offered. Central to the company’s success is its total commitment to quality and customer care, which is focused to a great extent upon levels of satisfaction, the area where the reputation of the business can be made or lost. Understanding this has meant that the business has prioritised this area to deliver its customer relationship management strategy. This business has achieved a recognised, well regarded name, through keen pricing in a competitive market environment.
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