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New & Used Sport & Prestige LHD Cars & 4x4’s
Department of transport traffic has counted circa 25,788 vehicles driving past the highly visible premises on a daily basis
This is a first class opportunity to acquire a high quality, specialist car sales operation, with unrivalled success and profitability. This company was established by its owners in 1996, moving to the current location two years later and has since grown to become a significant enterprise with a reputation for the quality of its products, flexibility of service and reliability.
The business operates from a prime location and quite possibly the busiest road junction in South West London, with superb facilities and has established itself as one of the capital’s leading specialist car dealerships. They are highly regarded as a supplier of choice for the more affluent and discerning purchasers in London and for those requiring multiple motors, especially if they spend a large amount of time on the continent. Indeed some customer’s keep second cars on the continent and the company is able to supply either into the UK, or into the continent itself, providing all necessary paperwork and registrations etc, relevant to the area of supply.
The welcoming, comfortable and extensive showroom currently displays from a showroom, both inside and out providing the customer with the fullest possible choice options in the left hand drive sports and prestige market and 4x4’s. Choices include new and used models, with both options being available to order, while some are available from stock. Orders are sourced primarily from Germany, but other locations in Europe and the USA are also used to source from, with excellent agents and contacts in all these countries.
Many customers have been loyal to the business since the beginning of trading and this has been due in no small part to the business’ personal service, flexibility, quality products and attention to detail, combined with a fast response to all enquiries and orders.
The business has always believed in the pursuit of excellence, constantly reviewing and updating its service commitment and business facilities has shown itself to be resilient in the face of competitive and economic forces and has maintained strong and incremental growth over its many years of trading.
A key component has been customer service, the place where the reputation of the business can be made or lost. Understanding this has meant that the business has prioritised this area such that it represents as much a high quality service for its range of products as it was when at the point of purchase.
Customer Service:
This business prides itself on the high levels of personal service it offers. The owners have several years experience in this sector and are perfectly placed to provide practical advice and assistance to the highest level when required. Every effort is made in order to satisfy client requirements and the do everything possible to enhance their excellent reputation and to develop commitment to customers' needs providing thorough and high added value service; with a promise of trust earned over the many years where customer welfare is paramount. So helpful, even the least knowledgeable and technically accomplished customers feel relaxed when buying from this company.
Furthermore the owners consider simply that happy customers come back and on that simple basis has maintained levels service quality intended to best guarantee that happiness. The results of this commitment are evident in the degree of return custom and the choice of this business by new customers over competitors.
Key Strengths:
With a high quality and prominent showroom location, the business is established and profitable, well known locally and has a strong, growing customer base managed by a comprehensive blend of operations management and unrivalled customer satisfaction. The business retains a high level of repeat business, particularly among a number of customers returning on a regular basis and who have done so for some time.
This is supported by exemplary relations with key agents and suppliers who have helped to ensure that customer service is never compromised and that their experience is never let down. The company has earned an outstanding reputation for its honesty, service, reliability and excellent buying experience offered to the buying public.
The result of this combination of strengths is a differentiation in its marketplace, allowing for the sustaining of margins at no loss to custom - a clear competitive advantage.
For more information about this business for sale, click the Contact Seller button.
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