Manufacture Design and Installation Bespoke Kitchen Service For Sale

Business description

Established in 2002, this business offers clients a complete bespoke kitchen service, all the way through from design to manufacture and installation. A retail outlet provides an opportunity for customers to see some of the results that can be achieved while a new fully fitted factory satisfies the considerable subsequent demand! The business prides itself on quality first and foremost; the kitchens on offer are at the higher end of the market with an average sale price of £40,000.

The service on offer is distinguished from the competition by high levels of customer service, focusing on the individual needs of each client and ensuring the whole process is carried out with a personal touch. Importantly this ethos does not just apply until the transaction is completed; the business prides itself on the after-sales service it offers.

Many clients feel reassured by the fact that the entire process is carried out in-house. Keeping the manufacturing stage within the business as opposed to outsourcing the work has ensured a reputation for both reliability and quality. Clients deal with this company because they know their kitchen will be individually designed and hand made in England. This is reflected in their sales record and a large percentage of new clients are gained as a result of referrals from satisfied customers.

Overall this is a great opportunity to take on a company that has already positioned itself as market leader at the top end of an industry with little real competition. Everything is in place to ensure the continued delivery of service in line with customer expectations and in accordance with the values that have taken the business to where it is today.

Customer Service:

The bespoke nature of the service this business provides makes providing the best standards in customer service a huge priority. A fitted kitchen is a significant investment on the part of the client and to win business time and time again requires an approach that puts the customer at ease and offers help and advice during the decision making process. Each client’s needs are unique and require an attentive, individually tailored approach.

The after-sales service is second to none and is seen by the current owners as a key factor in the success of the business so far. Clients feel secure making an investment with this business in the knowledge that they will be supported beyond the point of installation to ensure that their purchase meets their needs.

Property information

Property:

Leasehold

Lease terms:

The company’s retail premises consist of a high quality showroom and offices and are held on a ten-year lease until 2012 at £19,000 per annum. The manufacturing facility is also held until 2012 at £18,500 per annum.

Location:

The company’s retail premises consist of a high quality showroom and offices and are held on a ten-year lease until 2012 at £19,000 per annum. The manufacturing facility is also held until 2012 at £18,500 per annum. This is located in a light industrial area close to car parks and a train station.

Other information

Expansion potential:

Having achieved impressive growth since it was established in 2002 the business has built up an excellent reputation. As such there is plenty of scope for expansion within the existing market. A forward order book of circa £300,000 is testament to the growth within this organisation and of the potential for the future.

Competition / Market:

Currently the company advertises in women’s glossy magazines and has a professionally designed website detailing the company’s ethos and the products and services available. However, much of the business's revenue is a result of word of mouth recommendation. A more active sales and marketing campaign, including the re-designing of the website, would certainly improve sales and profitability and will increase its market exposure and revenues. Increased emphasis on marketing will also aid future objectives such as expanding the markets served geographically or the introduction of new products and services.

Support & training:

The current owner will provide all necessary training and handover to ensure a smooth transfer of the business to new owners.

Reasons for selling:

The current owner has reached a point where he feels he has achieved what he wanted with the business and wishes to sell in order to pursue other business interest. This is an excellent opportunity for somebody who can devote the time and energy required to take this operation to the next level and maximise on its potential.

Trading hours:

Monday – Friday 9.00 - 17.30