International Forwarding Agent Specialising In Small Packages For Sale

Business description

This UK company was set up some 4 years ago provides both online and telephone based parcel forwarding services throughout the world. The company specialises in small one off consignments for its clients and its mission is to make easy the process of arranging parcel collection and delivery through a single dedicated company.

With competitive rates and easy to use, secure booking facilities, customers can arrange to have parcels collected from any address and arrange for it to be delivered to almost any destination in the world.

The company has a superb interactive website which enables clients to get instant quotes and enables them to book and pay (securely) online making the process fast, efficient and reliable. The business has very strong relationships with all the major carriers including DHL, Business Post, Parcel Line and Fed- Ex to name a few as well as many local agents. Because of this customers are also able to track their parcels through to delivery.

Approximately 80% of all parcels handled are for international destinations, the remaining 20% being domestic. The business has over one hundred account based customers who account for 40% of turnover. The remaining 60% pay via credit card/cash etc.
The customer base is truly nationwide.

Equipment:

The business utilises the latest internet technology to support its website and payment services. This is done via an external company. The company also uses Sage Accounting software.

Customer Service:

The business considers simply that content clients come back and on that simple basis has maintained levels of product and service quality intended to best guarantee that happiness. The results of this commitment are evident in the length of time many major businesses have remained clients.

Key Strengths:

The business has already built up a sterling reputation with its customers for providing a very competitive service that is both reliable and easy to facilitate. This is because it has strong relationships with all the major international couriers, not to mention local agents when required.

The website is a real strength of the business being informative and easy to navigate. Customers can get a online quotation instantly and can book and pay for the consignment at the touch of a button using secure credit card payment systems. Customers are also able to track their packages via the links within the website.
The customer base is wide and varied and ensures consistent levels of business.

Property information

Property:

Leasehold

Location:

The business currently operates from a very small office that is rented.

Other information

Expansion potential:

There are many opportunities for growth. The business has enjoyed impressive expansion year on year and this is expected to continue. The market for service offerings of this sort are always in demand, this business has a robust service backed by extensive knowledge and experience, contained within a proven corporate supply chain solution. The business is well positioned to take maximum advantage of the growth in this sector as it occurs.

Competition / Market:

The business has a superb interactive website that is both informative and easy to use. It can accommodate secure credit card payments and has a very easy to use parcel booking system. The business currently advertises via Google and Yahoo but this level of advertising could easily be ramped up to significantly increase turnover.

Support & training:

The current owners would be happy to provide full training and support at handover.

Reasons for selling:

The vendors wish to pursue other business interests.

Trading hours:

Monday – Friday: 0900-1800