Independent Travel Agency For Sale

Business description

This business was founded in 1999 by the Vendors, specialising in providing bespoke holidays to its wealthy client base from within the ‘oil commuter belt’, that has been built up over many years of successful trading and generates strong repeat business. The business operates from a prime location in North east Scotland and has established itself as one of the region’s leading independent Travel Agents. Many current customers have been loyal to the business since the very beginning and this has been due in no small part to the business’s competitive prices, first class service and attention to detail.
The business has shown itself to be resilient and has maintained strong and incremental growth over its 9 years of trading. No small part in the ability of this business to grow and sustain its profitability is due to the quality of its people. A key component has been the commitment to customer service excellence, always prepared to go the ‘extra mile, and maintaining the personal touch.
Customer Service:
The most important aspect of customer management and satisfaction considered by the business is honesty and is responsible for the business retaining many customers and the reputation for which has led to the acquisition of many new customers. Always striving to provide the best possible deal to its client base, utilising its independent status to ensure the most appropriate solution at the best possible price.
High quality service, with flexibility, honesty, reliability and good value, every travel request is important and customers always come first. The result is self evident in the business’s sustained level of repeat business.

Property information

Property:

Freehold

Location:

The business is located in an easily accessible area in North East Scotland and operates from a Village Square converted office.
The premises are superbly appointed and represent the professional qualities and service the company has built its reputation upon.

Other information

Expansion potential:

The current market for this business’s services is growing and is forecast in the near and longer term for significant growth. The business is well positioned to take maximum advantage of this growth as it occurs.

Competition / Market:

The business has used limited advertising in the past and there are excellent opportunities to increase this and market the business more aggressively to significantly increase turnover. A high proportion of the business's revenue has been due to its excellent reputation for quality and service and strong word of mouth recommendation.

Support & training:

The current owner will provide all necessary training and all relevant contacts to allow continuity of trading.

Reasons for selling:

The business is for sale as a result of the vendors’ wish to pursue other business interests.