IT Sales and Support Business For Sale

Business description

Established for more than four years this ‘high service’ IT business focusses on the small business, school and home user marketplace. The company enjoys a customer base of more than 500 satisfied clients, with many testimonials proving the value of the services delivered.

Capable of offering the full range of services from the supply of hardware and software, but perhaps most importantly on-going support and maintenance, this business services a wide range of clients across a diverse range of industries and sectors including professional firms, commercial organisations and primary schools.

User bases of between one and ten workstations are the core strength of the company. This business has an excellent understanding of its clients’ operations and is ideally placed to meet all of the complex requirements resulting from their ever increasing reliance on IT.

Current sales across the markets serviced are as follows:

• Small businesses – 20%
• Schools – 30%
• Home users – 50%

Circa 70% of current sales is fee based and hourly paid: the balance being the sale of hardware and software. All of the school clients are provided with weekly visits in term time to maintain and ‘tune’ their networks.

Much of the home user service is involved in the recovery of data and repair of failed computers and the removal of viruses and spyware. There is much demand for the installation of wireless networks across the user base.

A recent phenomenon is the increase in the number of so called ‘silver surfers’. These are older members of the community looking to use the internet for the first time: a good percentage of home user revenue is being generated through this avenue, which will increase in the years ahead.

This is an excellent opportunity to acquire a well established, easy to run IT business with on-going, predictable revenues. Turnover for the financial year 2006/7 was circa £130,000, with approximately £90,000 of fee based revenue per annum. A new owner, with increased enthusiasm and investment funds could easily drive a 50% increase in annual sales to £200,000 per annum.






Customer Service

The highest levels of personal, responsive and attentive service sit at the heart of the company’s customer engagement strategy.


Key Strengths

This business is a true IT one-stop shop with the customer's every need catered for. The current owner has considerable experience in the sector, with a background as an IT professional, and has built a well established, solid and prosperous business.

This company clearly understands its client’s businesses and the products available in the market and responds to requirements accordingly, responding to changing briefs quickly and effectively. Consequently it has established an enviable reputation for service, integrity and professionalism which has been the cornerstone of success since its inception and which has led it to build a significant, loyal customer base with strong on-going relationships.

The current customer base of circa 500 clients is made up as follows:

• Schools – 5
• Businesses – 25
• Home users - 470

Property information

Location:

The business is very effectively run from the owner’s home office, thereby keeping overheads low.

Other information

Expansion potential:

The following activities could be investigated to accelerate growth:

• The establishment of web design capability for the business market.
• There are 150 primary schools in Hertfordshire. Currently only five are serviced by the company. This is therefore a superb marketplace in which to look for additional opportunity.
• A more aggressive and systematic approach to marketing.

Competition / Market:

An excellent, professionally designed, hosted and maintained website serves as the main ‘shop window’ for the business. Some advertising is placed in local community magazines and the local area for Yellow Pages™ is used. Most new business is won however from referrals and direct ‘word of mouth’ recommendations. The company has now reached the stage where it would benefit from the development and execution of a strategic marketing plan addressing all media activities.

Support & training:

A full period of training, handover and familiarisation will be provided to ensure a smooth transition to new ownership.

Reasons for selling:

The current owner is looking to dispose of his interest in the business to enable him to focus on other activities.

Trading hours:

The business operates from Monday to Friday.