Electrical & Gas Appliance Retail For Sale

Business description

This highly successful appliance repair business was established by the current owners in 2002. They spotted an opportunity in the London market place to develop a business that was primarily focussed on repairing electrical and gas appliances where the repair would be funded by an insurance backed guarantee.

This strategy has proved to be sound and they are now the ‘top tier’ repairer in the Greater London region. In addition, work is also now undertaken for first year manufacturer warranty as well as sub contract work on behalf of other third parties.

The business repairs equipment from the following manufacturers:

• De Dietrich
• Hotpoint
• Hoover
• Zanussi
• Electrolux
• Maytag
• Amana
• Whirlpool
• Servis
• Miele
• LG
• Samsung
• Bosch
• Siemens
• Neff

Circa 15,000 jobs per annum are completed.

For gas appliances the company is CORGI registered.

Equipment

Four signwritten vans are used within the business.


Customer Service

The highest levels of personal service sit at the heart of the business’s customer engagement strategy.












Key Strengths

This is a high performing business which enjoys first class working relationships with its major customers, namely the major insurance companies which actively market extended warranties, and other third party repair companies which outsource the actual repair work. Customers include:


• Domestic & General
• Independent Service (Domestic Appliances) Limited
• Samsung
• Connect Distribution
• NESN

Engineers are tasked with completing ten jobs per day.

Property information

Location:

The company occupies excellent high street premises of circa 600 square feet, with a further two lock up garages used for spare parts storage. Total rates and rent for all premises is circa £12,700 per annum

Other information

Expansion potential:

There are plentiful opportunities to expand the current geographic coverage of the business to include other London postal districts and surrounding areas. The business can also look to offer cash and credit card based services to the general public (not through a third party referral).

Competition / Market:

The company advertises in Yellow Pages™ and Thomson Local™. Telephone service is managed through Buzz Networks. The business has reached the stage where the development and execution of a strategic marketing plan addressing all media activities would be of significant value. This would include the need for a website.

Support & training:

The current owners will be happy to agree to a period of handover and training to ensure a smooth transition to new ownership. This will also guarantee continuity of service to the customer base.

Reasons for selling:

The current owners are looking to dispose of their interest in the company to allow them to concentrate on other business activities.